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August 2023
Lead Engineer (Fullstack & AI)
Interactive Instructors - New Zealand
Led a squad of designers and developers to create an AI-driven interactive educational platform.
Upheld high visual, code quality, security, and architecture standards amongst the team.
Played a hands-on role in development and technical decision-making.
July 2023
Founding Engineer (Fullstack)
Techtype - New Zealand
Designed and built a secure platform framework with robust security principles embedded from inception.
Led & coordinated a team of engineers.
Worked with security experts to validate the framework met strong security standards.
May 2020
Lead Engineer (Fullstack)
Cybercraft - New Zealand
Led the development of a security platform as part of R&D for an
out-of-band threat detection
and incident management service.
Worked with security experts and key stakeholders to define requirements.
Contributed to secure software development processes and architectural design.
October 2018
Digital Strategist
Hatch (Flume) - New Zealand
Analysed client organisations to develop digital strategies aimed at modernising operations and creating technology-based revenue streams.
Project-managed and Scrum-mastered the development squads.
Planned sprints, resourcing, and defined project scope.
Upskilled development team's technical capabilities.
Managed the DevOps processes for the business.
January 2017
Digital Product Operations Manager
Yellow (Yellow Pages) - New Zealand
Collaborated with the product strategy team to develop, test, and launch new digital product initiatives.
Managed relationships with supply partners.
Developed capabilities within the delivery team.
Identified product value gaps and commissioned solutions to improve existing product offerings.
Drove product iteration and optimisation through continuous feedback and analysis.
January 2016
SEO Delivery Manager
Yellow (Yellow Pages) - New Zealand
Optimised the delivery of Yellow’s SEO services, addressing inefficiencies in legacy processes.
Achieved a reduction in product churn to
zero
within the first six months of process improvements.
Enhanced service quality by redesigning the service delivery model.
Increased margins by lowering the cost to deliver the service.
January 2015
Product Support Specialist (Level 3)
Yellow (Yellow Pages) - New Zealand
Upskilled contact center and level 2 teams.
Implemented a new ticketing system (
Zendesk
).
Redesigned the IVR system and optimised staff scheduling.
Provided solutions to complex product issues in collaboration with product managers.
January 2014
Customer Experience Team Manager
Yellow (Yellow Pages) - New Zealand
Led the Customer Experience team.
Focused on enhancing customer satisfaction and streamlining support operations.
January 2013
Call Centre Representative
Yellow (Yellow Pages) - New Zealand
Supported customers and handled inquiries effectively as part of the call center team.
January 2013
Customer Experience Consultant
Yellow (Yellow Pages) - New Zealand
Provided consultancy on improving customer experience.
Focused on targeted feedback and process optimisation.