Work Experience

Techtype

Techtype is a specialist software development agency building complex SaaS platforms and emerging-tech products for a small number of clients.

2023-Now

Founding Engineer & Director (Fullstack)

Ran day-to-day operations, owned hiring, and planned staff growth.
Balanced hands-on engineering and technical architecture with team leadership and mentoring.
Led delivery for cross-functional squads (1 designer, up to 6 developers): planning, technical direction, code reviews, and hands-on implementation.
Built a multi-tenant, serverless SaaS platform foundation using SST (Serverless Stack) with infrastructure-as-code and a focus on extensibility.
Implemented baseline platform capabilities including auth/RBAC and tenant isolation; partnered with security experts to review and validate the approach.

Cybercraft

Cybercraft provided cybersecurity audits and governance for businesses, and ran internal R&D to develop a secure platform framework (work that later became the foundation for Techtype).

2021-2023

Lead Engineer (Fullstack)

Led internal R&D to build a reusable framework designed to help teams ship faster with baseline security controls built in.
Led up to 4 engineers day-to-day (technical direction, reviews, and delivery).
Built core capabilities including auth/RBAC, tenant isolation, and secure defaults.
Embedded strong security practices into an internal SDK so teams got safer patterns by default.

2020-2021

Digital Consultant

Delivered hands-on technical/development work across internal initiatives and client engagements.
Coordinated website penetration testing (scope, scheduling, findings handoff) and helped translate results into remediation priorities.
Consulted on technical options and tradeoffs for client-specific business problems.

Hatch (Flume)

Hatch (Flume) is a digital strategy and delivery consultancy helping organisations modernise operations and build new digital products.

2018-2019

Digital Strategist

First ~4 months: strategy/discovery/design work with clients (workshops, stakeholder interviews, and shaping direction).
Then shifted into delivery leadership: looked after a 4-person dev team in a Scrum Master capacity (planning, delivery cadence, removing blockers, stakeholder comms).
Owned CI/CD pipelines, deployments, infrastructure changes, and monitoring for a VPS-based stack (Docker Swarm, Traefik).

Yellow (Yellow Pages)

Yellow provides digital marketing and directory products for small businesses, including managed SEO services.

2017-2018

Digital Product Operations Manager

Coordinated delivery across internal teams and external suppliers/partners.
Supported launches and iteration cycles; commissioned improvements based on feedback and performance.

2016-2017

SEO Delivery Manager

Reworked legacy SEO delivery processes to improve consistency and reduce waste.
Reduced SEO product churn to zero within six months of process changes.
Improved margins by lowering cost-to-deliver.

2015-2016

Product Support Specialist (Level 3)

Owned complex escalations and worked with product teams to resolve root causes.
Implemented Zendesk and improved support workflows.
Redesigned the IVR system and improved scheduling to reduce support load.

2014-2015

Customer Experience Team Manager

Led the Customer Experience team and improved support operations and service quality.

2013-2014

Customer Experience Consultant

Improved customer experience through targeted feedback and process improvements.

2012-2013

Call Centre Representative

Provided frontline support and handled high-volume enquiries.